17–20 August 2026: Promised Visits, Council Knowledge and No Effective Home Assessment

By 17 August, the record shows repeated attempts to have the complained-of impact experienced where it mattered: inside the affected home. Broadwick had offered a home visit and residents accepted immediately and supplied telephone numbers. The proposed visit did not take place.

Broadwick later said that its noise consultants did not enter private property and monitored at ground-floor level under the approved Noise Management Plan. That position is important because the complaint concerned the effect inside an upper-floor residence.

Tower Hamlets

Tower Hamlets' published and emailed arrangements relied on an Out of Hours Noise Response Service beginning at 8pm on relevant weekend evenings. Residents had already complained of substantial interference for hours before that service started.

On 18 August a Tower Hamlets Pollution officer accepted that an artificial-light assessment would need to be carried out from within the property. The later record shows that the referral to the Out of Hours team was not acted upon promptly.

Greenwich

Greenwich councillor Claire Selby wrote on 20 August that the complainant was not the only resident to have written and that the Council was in active dialogue with Broadwick. She had asked whether the bass/noise could be reduced before the next weekend's events.

This matters because by then Greenwich could not reasonably regard the matter as one isolated complaint. It had repeated reports, videos and photographs and knew that bass reduction itself was being requested.