Royal Greenwich: 42 Emails to Jane Dyer, 47 to Licensing — What Did the Council Itself Do?

The correspondence record presently identifies 42 separate emails in which Royal Greenwich Licensing Manager Jane Dyer was a recipient or copied recipient, and 47 in which the Greenwich Licensing mailbox was included. Of those, 34 emails to or copying Jane Dyer and 37 to or copying Licensing were sent by the complainant.

The significance is not simply volume. The emails included contemporaneous complaints, requests for investigation, photographs, videos, information about monitoring, complaints about artificial light and repeated questions about what Greenwich itself was doing.

The responses identified so far

The record presently identifies one substantive response from Jane Dyer to the resident, followed by two communications to Broadwick/the Community Team asking them to review or respond to the complaint.

On 22 August Jane Dyer was asked expressly whether her only actions had been to send the original complaint once to Adam Daniels and once to the Community Team. Later that day and again on 23 August she was asked to provide a note of what she herself had done and invited to correct the record if the proposition was wrong.

No later substantive correction from her has yet been identified in the correspondence through 25 August.

The question

Forwarding a complaint to the regulated operator can be an appropriate first step. The more important question is what independent regulatory scrutiny followed. Did Greenwich itself examine the assumptions in the Noise Management Plan, the 65 dBA limit, low-frequency bass, cross-river propagation, upper-floor residential effects and artificial-light spill, or did it substantially rely on the operator and its consultants to report on their own arrangements?